What is your service area?
407 MAIDS offers office cleaning services in Seminole County and more specifically the following communities: Altamonte Springs, Casselberry, Chuluota, Geneva, Heathrow, Lake Mary, Longwood, Oviedo, Sanford, Wekiva Springs, Winter Springs.
What time is the service done?
Our cleaner or cleaning team are scheduled to arrive after business hours. Due to the dynamic nature of our daily routes, their arrival time may vary. We communicate with every business client about their hours of operation and build our routes based on location, business hours, total cleaning time needed and available cleaning staff each night. Please note that we do not provide specific arrival times. However, we firmly guarantee that every after-hours service will be meticulously completed. Your business can confidently rely on our commitment to maintaining a clean and welcoming environment.
Can we add an extra cleaning or request additional service for a specific visit?
Yes, please contact our office during business hours. To ensure we can accommodate your request effectively, a minimum of 48 hours' notice prior to the scheduled cleaning is necessary. This advance notice is crucial not only for integrating your additional requirements into our planned route, but also for maintaining the high level of service provided to our other clients. It allows us to ensure full coverage and the consistent delivery of quality cleaning services to all offices we serve each day.
Will we get the same cleaner or cleaning team each time?
In most cases, we do strive to provide the same cleaner or cleaning team for each office location. However, we also believe in the value of cross-training our staff. While your primary cleaning team will generally remain consistent, there may be occasions when other equally trained and skilled members of our staff step in. This flexibility is crucial for maintaining uninterrupted service, particularly in cases where a team member is ill, on leave, or has other commitments.
How do you manage secure access to our location for cleaning?
We typically request two copies of keys for each location we service.
The primary key is accessed from a secure, real estate-style lockbox that we set up at your location. Our cleaning professionals would remove this key upon arrival and ensure it is safely returned to the lockbox after each cleaning session. This method not only facilitates easy access but also maintains the security of your facility, as the key never leaves your premises.
In addition to this, we keep the second copy of the key securely stored in our main office's key lockbox. This backup key is a precautionary measure, ensuring that we can always provide uninterrupted service in the event of unforeseen circumstances such as a key misplacement or lockbox issue.
What is the process to get a customized cleaning estimate for our daycare or school?
Simply schedule a walkthrough online. During the walkthrough, one of our experienced representatives will visit your facility to conduct a thorough assessment. This process may include taking photos and videos to ensure we fully understand your space and its unique cleaning requirements.
Based on this assessment, we will draft a detailed cleaning plan and provide you with a customized pricing proposal. This plan is designed to meet the specific needs of your daycare or school, ensuring that all areas are addressed with the appropriate cleaning procedures.
Once you review and e-sign your service agreement, we'll coordinate the setup of a secure lockbox at your location. We'll also arrange to pick up two copies of your keys. With these steps completed, we're all set to begin providing you with our top-quality cleaning services.
How does your billing and payment system work?
We operate on a monthly billing cycle. To facilitate this, we require an ACH (Automated Clearing House) automatic payment agreement to be signed by an authorized representative of your facility. This ensures that payment is securely and automatically drawn from your account on the 1st of each month, covering the cleaning services for that specific month.
In the event of a failed payment, we will apply a $35 Payment Re-processing Fee. This fee is necessary to cover the additional costs incurred by our payment processing system, as well as the administrative efforts required to address and rectify the payment issue. Following a failed payment, we will promptly contact you for confirmation and to ensure that any concerns or issues are resolved. We will then make another attempt to process the payment. Your cooperation in these instances is greatly appreciated, as it helps us maintain a smooth and efficient billing process.
Please be aware that we reserve the right to pause our cleaning services if the invoice remains unsettled after three business days. We take these steps to maintain a fair and responsible billing system for all our clients. Our aim is always to provide uninterrupted, high-quality cleaning services, and ensuring timely payment helps us achieve this goal.