What is your service area?
We service customers in Seminole County and more specifically the following communities: Altamonte Springs, Casselberry, Chuluota, Geneva, Heathrow, Lake Mary, Longwood, Oviedo, Sanford, Wekiva Springs, Winter Springs.
How many cleaners are you sending?
Our customers should expect one or two cleaners for their appointments. This will vary based on customer location, the available teams or solo cleaners in the area, as well as the appointment time requested.
Will I have the same cleaner or cleaners every time?
Our weekly and biweekly customers should expect the same cleaner or cleaners for each appointment. Consistency is key to maintaining the high standards of our service that we aim to provide, and we believe it cultivates a better understanding of your specific cleaning preferences and needs.
However, there are some exceptions to consider:
For one-time or on-call customers, while we strive to accommodate requests for specific cleaners or teams, we cannot guarantee the same cleaner for each appointment. As our schedule grows, cleaners and teams may get fully booked with recurring customers making them unavailable for additional bookings. We will, however, always inform you about the availability of your preferred cleaner or team and do our best to meet your request.
Do your cleaners speak English? Are they reliable?
All of our cleaners speak fluent English. Every cleaner goes through a background check and in-house training. All of our cleaners are W2-based employees of 407 MAIDS Inc. No independent contractors! No cleaners are paid "under the table"! We pay all local, state and federal taxes and provide our employees with paid vacations and other employee benefits.
What form of payments do you accept?
We accept check or credit card, but we do require a credit card to be on file at the time of booking. When cleaning is done, you can pay by check or we can charge the card on file if you prefer. Checks should be made out to 407 MAIDS. If not home, please leave payment on the kitchen counter.
If you prefer to use the card on file then we will add a 3.5% service fee to your cleaning total that will cover credit card processing fee and other costs. If you'd like to avoid this service fee, please use a check for payment.
Learn more about this on our Card on File page.
How can I tip the cleaner?
Please tip your cleaner using cash or write a separate check made out to "Cash". Please do not add the tip to the check that you write out to 407 MAIDS. Thank you!
What will the maid do?
Because our pricing is time-based we have two types of customers.
In either case we try to customize the cleaning to your needs. In general your cleaner will work on bathrooms, bedrooms, kitchen, living room, floors, dusting and just picking up the house in general. We have customers where we do full service cleaning that includes limited laundry (sheets and towels only), changing sheets on bed, cleaning the outside patio, cleaning the sliding doors inside and out, doing the dishes by hand or putting them in the dishwasher, vacuuming sofa beds, or even cleaning the fridge and other appliances.
Obviously each customer is different and what we do can vary with each house.
When you schedule a cleaning with us for the first time your cleaner will ask for a quick walk-through of the house as she arrives. This is especially helpful for our weekly and biweekly customers as their service will be done with the same cleaner every time. Your assigned cleaner will know exactly how you like your bed to be made, etc.
If you are a one-time or occasional on-call customer then this walk-through may be needed every time.
If you are limiting the service to a specific number of hours then please explain your cleaner what the major priorities are so she can work down on that list to make sure that all important tasks are done. Please have realistic expectations on what can be achieved in the allotted time.
Do I need to be home during the service?
If you are a new customer then it is highly recommended that you are present when your cleaner arrives so you can spend a few minutes with her to walk through the house together. Take this time to discuss anything specific to your house.
You are welcome to stay during the cleaning, but if you need to leave please try to return before your cleaner leaves, inspect her work and discuss with her if anything needs additional attention.
For future cleanings this will no longer be necessary. Your cleaner will know your preferences and clean the house accordingly.
How do I communicate with the cleaner on days when I can't be home during my service?
You may leave a note for your cleaner on the kitchen counter next to your payment. Please write your note legibly for easy reading.
Please note that your cleaner does not have access to your phone number and we don't normally give out our cleaners' phone numbers to customers. We are happy to forward any text messages you send to 407-250-2525 and act as a forwarding service between cleaner and customer.
Access to customer’s house
In some cases service is scheduled when the owner is not home when the cleaner arrives. In this case your cleaner will follow your instructions on how to enter. We can use garage codes and enter through the garage, some customers leave the front door or back door open, some customers hide a key for the maid and some customers provide a key for us to keep.
If you’re home every time you have a service with us then we’ll simply ring the bell.
What is your cancellation policy?
407 MAIDS has a 48-hour cancellation policy after which there will be a fee charged to the credit card on file. To find out more, please go to our Terms of Service page.